Support

We’re here to help you rest easier — before, during, and after your order. Whether you need help choosing your botanical blend, caring for your pillow, checking shipping details, or understanding returns, you can find everything below.

Frequently Asked Questions

How strong is the botanical aroma?
The aroma is fresh, garden-like, and botanical — noticeable but never overpowering or harsh.
Can I remove the herb core?
Yes. The botanical core is removable, so you can take it out, refresh it, or adjust your experience as needed.
How do I choose my blend?
Choose based on your nightly needs. Essential 8 is ideal for light rest support and first-time users. Premium 14 is better for deeper wind-down after stressful workdays. Signature 24 is our most comprehensive blend, created for those seeking deeper full-body relaxation, stress recovery, and a more immersive botanical rest experience.
Is the cover washable?
Yes. The pillow cover is removable and washable. Please remove the botanical core before washing.
What if I’m new to herbal pillows?
Start slowly. Place the pillow in a space where you spend time often, and let yourself become familiar with the natural botanical aroma before using it for longer rest sessions.

Shipping Policy

Where do you ship?
We currently offer shipping across the United States.
How long does order processing take?
Our botanicals are freshly harvested, carefully dried, and prepared in small batches, so orders typically require 3–5 business days for processing and preparation.
How will I know when my order ships?
Once your order has shipped, you will receive a confirmation email with tracking information.
How long does delivery take?
Delivery time may vary depending on your location, carrier availability, and seasonal demand. Estimated delivery details will be shown at checkout when available.
Do you offer free shipping?
We offer free U.S. shipping on eligible orders over $75.
Why does preparation take a few days?
Each VigorVault pillow includes carefully prepared botanical materials. Because we focus on freshness, cleanliness, and small-batch preparation, your order may require a short processing period before shipment.
What if my package is delayed?
If your tracking information shows a delay, please allow a little extra time for carrier updates. If your package has not moved for several business days, contact us with your order number and we’ll help you check the status.

Returns & Refunds

What is your return policy?
We want you to feel confident trying VigorVault. If you are not satisfied with your order, please contact us so we can help review your situation.
What items are eligible for return?
Due to the nature of botanical and personal-use products, returned items must be unused, clean, and in their original packaging unless the item arrived damaged, incorrect, or defective.
What if my item arrives damaged or incorrect?
If your order arrives damaged, incorrect, or defective, please contact us as soon as possible with your order number and clear photos of the issue.
How do I start a return?
To request a return, please email us with your order number, the email address used at checkout, and a brief description of the issue.
When will I receive my refund?
Once your return request is reviewed and approved, refund processing times may vary depending on your payment provider.
Are shipping fees refundable?
Original shipping fees may not be refundable unless the return is due to a damaged, incorrect, or defective item.
Can I return a used botanical core?
For hygiene and product safety reasons, used botanical cores are generally not eligible for return unless there is a verified product issue.

Product Care

How do I wash the pillow cover?
Remove the botanical core before washing. Wash the removable cover gently according to the care label.
Can I wash the botanical core?
No. Please do not wash, soak, machine wash, or heat the botanical core. The botanical core should always be kept dry.
How should I store the pillow?
Store your pillow in a cool, dry place when not in use. Avoid humid areas and direct exposure to excessive heat.
How do I keep the aroma fresh?
Keep the botanical core dry and protected when not in use. You may remove the core and allow it to air naturally in a dry space if needed.
What should I do before first use?
If you are new to herbal pillows, start slowly. Place the pillow in a space where you spend time often, and let yourself become familiar with the natural botanical aroma before using it for longer rest sessions.
Can I use the pillow as a back cushion?
Yes. VigorVault pillows are designed not only for sleep rituals, but also for reading, sofa relaxation, desk recovery, meditation, and gentle back support.

Blend Selection Guide

Essential 8
Best for first-time herbal pillow users, light aroma preference, and simple nightly relaxation.
Premium 14
Best for users who want a deeper wind-down experience after stressful workdays or long periods of mental focus.
Signature 24
Best for users seeking the richest botanical experience, deeper full-body relaxation, stress recovery, and a more immersive rest ritual.
Still not sure which blend to choose?
If you are new to botanical pillows, we recommend starting with Essential 8 or Premium 14 depending on how rich you want the aroma experience to feel.

Order Help

What information should I provide when contacting support?
Please include:
  • Your order number
  • The email address used at checkout
  • A short description of your question or issue
  • Clear photos, if your item arrived damaged, incorrect, or defective
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has entered processing or has shipped, changes may no longer be possible.
I entered the wrong shipping address.
Please contact us immediately with your order number and the correct shipping address. We’ll do our best to help before your order ships.
I did not receive an order confirmation email.
Please check your spam or promotions folder first. If you still cannot find it, contact us using the email address you used at checkout.

Contact Us

Need more help?

Email: vigorvaults@outlook.com

We’re happy to help with product selection, order questions, shipping updates, returns, and after-sale support.